Frequently Asked Questions
How do I place an order?
Open the product you want, choose any options such as colour or size, and tap Add to Cart. Go to your cart, tap Checkout, fill in your name, phone number and delivery address, choose a payment method and place the order. You do not need an account to order.
How long does delivery take?
Inside Dhaka delivery usually takes 1-2 business days, and outside Dhaka 3-5 business days, counted from when your order is confirmed. Holidays, bad weather and remote areas can add a little time.
How much is the delivery charge?
Delivery is Tk 70 inside Dhaka and Tk 130 outside Dhaka. The exact charge for your address is shown at checkout before you place the order, together with any free-delivery offer or coupon that applies.
Which payment methods can I use?
Cash on Delivery is available all over Bangladesh: you pay the rider when you receive your parcel. Other options such as bKash, Nagad, Rocket, bank transfer or card payment are shown at checkout whenever they are available.
How can I track my order?
Go to the Track Order page and enter your order number and the phone number you used for the order. You will see the current status and the delivery timeline. If you have an account, your orders are also listed under My Account.
Can I return a product?
Yes. If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and photos or a short video of the problem. The item should be unused and in its original packaging. See the Return & Refund Policy page for full details.
How and when will I get my refund?
After we receive and check the returned item we either send a replacement or issue a refund. Refunds go back to the method you paid with where possible, or to a mobile banking number or bank account you give us, usually within 7-10 business days.
Can I cancel or change my order?
You can cancel or change an order before it has been handed to the courier. Contact us as soon as possible with your order number. If you already paid, the amount is refunded.
What should I do if my product arrives damaged?
Please check the parcel when you receive it. If something is broken or wrong, take clear photos or a short unboxing video and contact us, ideally within 24 hours. We will arrange a replacement or a refund and cover the return delivery cost.
Do I need an account to shop?
No, you can check out as a guest. Creating a free account lets you save addresses, keep a wishlist and see your order history in one place.
