Privacy Policy
Note for the store owner: this is starter text. Replace the placeholders in square brackets, make sure it matches the tools you actually use, and have the page reviewed before launch. Delete this note when you are done.
This policy explains what personal information [Your business name] ("we", "us") collects through this website, why we collect it and the choices you have.
Information we collect
- Order details: your name, phone number, delivery address, district and area, email address if you give one, the products you order, and order notes.
- Payment details: the payment method you choose. For manual mobile banking or bank payments, the number you paid from and the transaction ID you enter. Card payments are processed by the payment provider; we do not receive or store your full card number.
- Account details: if you create an account, your name, email or phone number, saved addresses, wishlist and order history. Passwords are stored only in hashed form.
- Messages and reviews: what you send through the contact form and the product reviews you submit.
- Technical data: your IP address, browser type and basic usage information, used for security, fraud prevention and to keep the site working.
How we use your information
- To process, deliver and support your orders, including calling or messaging you about an order.
- To verify payments and handle returns and refunds.
- To send order updates by email or SMS.
- To prevent fraud, abuse and fake orders, and to keep the website secure.
- To understand how the website is used and improve it, if you allow analytics cookies.
- To send offers and news, only if you have opted in. You can opt out at any time.
Cookies, analytics and marketing pixels
We use three kinds of cookies and similar technologies:
- Essential cookies keep you signed in, remember your cart and protect forms. The website cannot work without them, so they are always on.
- Analytics cookies (for example Google Analytics or Google Tag Manager, if enabled) help us understand which pages and products are popular. They are used only if you allow them.
- Marketing cookies and pixels (for example the Meta Pixel and Conversions API, or TikTok Pixel, if enabled) help us measure our advertising and show relevant ads. They are used only if you allow them. With your consent, purchase events may be shared with these platforms together with hashed contact details so the platform can match the event to an ad.
You choose analytics and marketing cookies in the cookie banner when you first visit, and you can change your choice at any time from the cookie settings on this website or by clearing your browser cookies. Saying no does not affect your ability to shop.
Who we share information with
- Courier companies receive your name, phone number, address and the order total so they can deliver your parcel.
- Payment providers receive the details needed to process and verify your payment.
- Email and SMS providers deliver order messages on our behalf.
- Analytics and advertising platforms, only as described above and only with your consent.
- Authorities, when we are legally required to do so.
We do not sell your personal information.
How long we keep it
We keep order and payment records for as long as needed for customer service, accounting and legal requirements. Account information is kept until you ask us to delete your account. Carts that are not checked out and expired sign-in sessions are deleted automatically.
Security
We use reasonable technical and organisational measures to protect your information, such as encrypted connections (HTTPS), hashed passwords and restricted staff access. No online service can be completely secure, so please use a strong, unique password and tell us if you suspect any misuse of your account.
Your choices
- You can view and update your details in your account, or ask us to correct them.
- You can ask for a copy of the personal information we hold about you, or ask us to delete it, subject to records we must keep by law.
- You can withdraw consent for analytics or marketing cookies and opt out of promotional messages at any time.
Children
This website is intended for adults. Children should use it only with the involvement of a parent or guardian.
Changes to this policy
We may update this policy when our practices or the tools we use change. The latest version is always on this page.
Contact
For any privacy question or request, reach us through the Contact page.
