Return & Refund Policy
We want you to be happy with your order. If something is wrong with it, this page explains how returns, replacements and refunds work.
7-day return window
You can ask for a return within 7 days of receiving your order if the item:
- arrived damaged or broken,
- is defective or does not work,
- is not the item, colour, size or model you ordered, or
- is clearly different from its description on our website.
Conditions
- The item should be unused and in the same condition you received it, with the original packaging, accessories and any free gifts.
- Please keep your order number. A short unboxing video or clear photos of the problem help us resolve the request much faster.
- Tell us about damaged or incorrect items as soon as you can, ideally within 24 hours of delivery.
Items we cannot take back
- Items that have been used, washed, altered or damaged after delivery.
- Personal care and hygiene items once the seal or packaging has been opened, unless they arrived damaged or defective.
- Items returned without their original packaging or accessories.
- Requests made more than 7 days after delivery.
We do not normally accept returns only because of a change of mind, but please contact us and we will try to help.
How to request a return
- Contact us through the Contact page with your order number, the item and a description of the problem. Attach photos or a video if you can.
- Our team reviews the request, usually within 1-2 business days, and tells you the next step.
- If the return is approved, we arrange a pick-up or ask you to send the item back by courier.
- Once we receive and check the item, we send a replacement or issue a refund.
Replacement or refund
- Where possible we replace the item with the same product. If it is out of stock, we refund you.
- Refunds are sent to the method you paid with where possible, or to a mobile banking number or bank account you give us. Cash on Delivery orders are refunded by mobile banking or bank transfer.
- Refunds are usually completed within 7-10 business days after the returned item has been checked.
Return delivery cost
If the item was damaged, defective or incorrect, we cover the return delivery cost. In other approved cases the return delivery cost may be paid by the customer; we will tell you before you send anything back.
Cancelling an order
You can cancel an order before it has been handed to the courier by contacting us with your order number. If you have already paid, we refund the amount using the process above.
