Shipping Policy
We deliver all over Bangladesh through courier partners. This page explains how long delivery takes, what it costs and what to expect.
Delivery time
- Inside Dhaka: usually 1-2 business days after your order is confirmed.
- Outside Dhaka: usually 3-5 business days after your order is confirmed.
These are estimates, not guarantees. Delivery can take longer during public holidays, big sale campaigns, bad weather, strikes or transport disruptions, and for remote areas. If your order is running late, please contact us and we will check with the courier.
Delivery charge
- Inside Dhaka: Tk 70 per order.
- Outside Dhaka: Tk 130 per order.
The exact charge for your address is always shown at checkout before you place the order. Some areas may have a different rate, and free-delivery offers or coupons, when available, are applied at checkout.
Order processing
- After you place an order you will see a confirmation page with your order number. If you gave an email address, we also send a confirmation email.
- We may call or message you to confirm the order and the address, especially for Cash on Delivery orders.
- Orders are packed and handed to the courier on business days. Orders placed late in the day, on Fridays or on public holidays are processed on the next business day.
Tracking your order
You can check the status of your order at any time on the Track Order page using your order number and the phone number used for the order. If you have an account, your orders are also listed there.
Receiving your parcel
- Please keep your phone switched on. The delivery rider will call before arriving.
- Check that the parcel is sealed and not visibly damaged before accepting it.
- For Cash on Delivery, please pay the rider the exact order total shown in your confirmation.
- If nobody can receive the parcel, the courier will usually try again. After repeated failed attempts the order may be cancelled and returned to us.
Wrong or incomplete address
Please double-check your district, area and full address at checkout. If you notice a mistake, contact us as soon as possible. We can only change the address before the parcel has been handed to the courier.
